Microsys
  

Legal information, Privacy Policy, Data Collection and Cookies Usage

If you have questions regarding anyhing related to legal, privacy or cookies, be sure to read this page and contact us for further information if necessary.

Legal

Microsys reserves the right to change or update information at any time on this or any other page found on the website.

There can be inaccuracies and errors in this text, e.g. typographical or even accidental omissions.

If a downloadable item on this website is accompanied by, belongs to, or contains a separate license, the information found in it takes higher precedence than the information found here.

Questions and Contact

In cases where any part of the text seems unclear, do not hesitate to contact us for clarification. The primary contact for all questions regarding this document is Thomas Schulz.

Copyright

Content (including code, products, articles etc.) located on this website is copyright of Microsys. Places where any 3rd party content is linked, mentioned or featured somehow, take note that such content is copyright their respective owner(s).

Disclaimer

Under no circumstances will Microsys, or the people owning Microsys, be liable to any party for any direct or derived damage caused in any kind of connection with this website, its contents, or any of the sites linked to including, but not limited to, loss of data and/or lost profits, even if we have been expressly informed of the possibility of such damages.

Linking and Redistribution

We do not mind, instead we appreciate it, if people mention Microsys and/or link to our website.

The same goes for redistribution of those of our products where the included license allows it.

Sending Files and Data to Us

We do not wish to receive confidential, proprietary, or illegal data. We will regard received data as not belonging to any of such categories.

By sending us data you agree to this and grant us the right to freely use the data in any way we see fit.
To get a complete understanding of our privacy policy, data collection and cookie usage see:
  • Our Privacy Policy, Data Collection and Cookies: Describes our own privacy policy, data collection and cookies usage.
  • 3rd Party Services and Partners: Describes which 3rd party services we use and their privacy policy, data collection and cookies usage.

Our Privacy Policy, Data Collection and Cookies


Data Collected


Data we never collect or keep:

We do not ask or store sensitive personal information such as credit card numbers and social security numbers.

Data we keep offline:

Customer information retrieved from online sales and most company email correspondence is by default stored on encrypted disks in our computers and encrypted backup disks. By using encrypted disks the intent is that given a basic physical theft scenario - our data on storage will not have been compromised. Our computers also prompt for password if left unused for a short time.

Access to this data is limited. In day-to-day operations this includes the owner and a few "backup" persons in case the owner is indisposed.

Data is mainly order and customer information such as email address, phone number and address, but it can also include additional data including:
  • Comments - e.g. originating from customer support.
  • If the person who bought the software actually bought on behalf of another person.
  • If we have already asked the customer if he/she is interested in receiving our newsletter.

Data we keep online:

No personal identifiable information such as address, email address, phone number or similar is kept on-line.

All license IDs (including some product order related data which includes version, edition, upgrade status, order date and similar) are stored non-encrypted but on a non-public accessible database on our web host. This data is used to lookup eligible free or paid upgrades.

Note: A license ID is not the same as the license itself or the physical license file.

Why we collect and keep the data we do:

We generally only ask for and store personal information when you perform an action that requires or benefits from it:

  • If purchasing one of our products, we will keep all the contact information.
    Examples on why: We can help customers who:
    1. Loose their software license file/key and need another - we have had customers request this after many years.
    2. We can help customers upgrade to newer versions - we have had customers request this after many years.

  • As a general rule we keep most emails sent to us.
    Example on why: We can see if we have helped a user in the past with a problem.

  • If your company uses one person for purchasing (e.g. if your company has a designated person handling all purchases), but later identifies another person as the designated user, we will keep information on both.
    Example on why: We need to handle and keep billing information, but we also need to be able to provide product support.

  • If you contact us from multiple email addresses requesting support or similar - we will keep and associate those email addresses to your primary email address.
    Example on why: We can see if we have helped a user in the past with a problem.


Your data rights:

  • Receive a copy of your personal data.
  • You can have incorrect personal data corrected.
  • You can have personal data deleted/anonymized to the degree we are not required to keep it by law (e.g. bookkeeping), there is a contractual necessity or other legitimate interests.
  • Under all circumstances: If you have important personal information deleted/anonymized related to existing licenses, products or services you will forfeit support, upgrades and all other obligations we may have related to any such products or services we have provided to you.
  • Note: If there is specific personal data you want to have removed from certain services - e.g. our newsletter - you can usually do so yourself. You can also contact us and specify more precisely what you want deleted/anonymized.
  • Note: To locate all the personal data related to you - please make sure to provide the necessary information, so we can locate your data - e.g. all the email addresses you have used when contacting us.
  • Please email us for all requests related to your personal data. If you are not satisfied, you can also contact the Danish Datatilsynet.

If there is any personal data breach:

  • We will assess the breach and move ahead with the following points when required.
  • We will attempt to contact the supervising authorities within 72 hours.
  • We will attempt to contact all possible affected people to the best of our ability in a timely manner - usually through email. If we are unable to do so, we will attempt to communicate the incident trough other channels such as social media.
  • We will attempt to contain and address any security problem as quickly as possible.


Our Cookies


We currently do not use or set cookies ourselves. If we did we would probably:
  • Use session cookies.
  • Use them for important website functionality.

Note: Some 3rd party services set so-called first party cookies. If we were to use such a service - the cookie may appear to originate from our domain(s). For more information see the appropriate section below about our usage of 3rd party services.


Our Software Running on Windows and Mac


Our tools may query our website to check if a license ID and/or its subscription is valid. No other data than the license ID itself is passed in the website query.

Note: A license ID is not the same as the license itself or the physical license file.


Our Apps Running on Android and iOS


Our apps may download public data from our websites such as general information, news and similar. We do not store any data about or made by the app user. By default all such data is stored on the phone itself.

3rd Party Services and Partners


Various - Social Share


To increase awareness of our products, we have a social share button at far down right of each page. If you click it, you are taken to a page which shows links where you can share to Facebook, Twitter, Google and other. If you click one of these, a share page originating from the selected social platform will load - and with it most likely cookies as well.


FastSpring - Sales


Our Windows and Mac software sales are - unless agreed or shown otherwise - run through our reseller FastSpring. During the checkout process you are asked for the necessary information to handle sales. We get a copy of customer data including country, address, company name, person name and email address, so we can provide the license and upgrades. However, we do not receive e.g. credit card number or similar sensitive data.


MailChimp - Newsletter


People can sign up for our newsletter currently being run using the MailChimp service and storage. There you are asked to provide name and email address. We may move our newsletter contact list to other services in the future.


Microsoft Outlook Mail (aka. Hotmail) - Secondary Email Solution


Sometimes people can not receive important emails from us (e.g. purchased software licenses) because their email service blocks it. If that happens we will attempt to fulfil the customer order by sending the license using a secondary email solution.


CloudFlare - content delivery network


This service functions as a cache with servers around the world ensuring a faster more stable website - and also offers some protection against denial of service attacks against our website.

Note: This 3rd party service is currently not being used and/or is paused.


Google YouTube - Embedded Vidoes


We embed videos using the enable privacy-enhanced mode option which adds a no cookies instruction to the video embed code.


Google Adwords (ads) and Google Analytics (website statistics)


To improve website functionality, navigation and sales we use Google Analytics + Google Adwords where we have turned off and do not use the following functionality:
  • General data sharing with Google products and services.
  • Sharing benchmarking data with Google.
  • Demographics and interest reports.
  • Users metric in reporting.
  • Enhanced e-commerce settings.
  • Advertising reporting features.
  • User-ID across devices.
  • Remarketing.

Data rentention is set to shortest possible - 14 months. There is no renewal of data retention period even if the user performs new activity.

Note: This 3rd party service is currently not being used and/or is paused.


Google Adsense


  • We automatically block new ad networks even if certified by Google.
  • We block all non-Google ad networks.
  • We have disabled Personalized ads - this include ads based on interests, demographics and similar.
  • We have disabled Third party ads.

Note: This 3rd party service is currently not being used and/or is paused.


Webhost - Web Access Logs and Email


Our webhost is cHosting located in Denmark with servers located in Denmark.

By default most web hosting companies keep access logs of all website queries. This is useful and necessary to catch and understand problems. Information logged usually includes IP address, URL and date/time.

Emails sent and received through our webhost (e.g. company email addresses) are also stored there, so we can access email through a web interface.


Affiliates


  • All sales are routed through FastSpring which functions as a reseller.
  • Only direct links or discount codes are used to track and associate sales to an affiliate.
  • Affiliates are generally not given information about the customers or the sales they generate except total sales numbers.
  • In some cases some affiliates may be given access to some information to verify a sale was credited correctly.


General opt-out


For completeness here are various general opt-out links that together cover many online services that use, collect or share data about people:
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