If you have questions regarding anyhing related to legal, privacy or cookies, be sure to read this page and contact us for further information if necessary.
We do not ask or store sensitive personal information such as credit card numbers and social security numbers.
All customer information retrieved from sales and correspondence is by default stored on encrypted disks in our computers and encrypted backup disks. The intent is that given a basic physical theft scenario - our data on storage will not have been compromised.
Customer name, email address and associated license ID are stored non-encrypted on a non-public accessible database on our web host. This data is used to lookup eligible free or paid upgrades.
Note: A license ID is not the same as the license itself or the physical license file.
We generally only ask for and store personal information when you perform an action that requires or benefits from it:
If purchasing one of our products, we will keep the contact information.
Example: If you loose your license key and need another.
As a general rule we keep most emails sent to us.
Example: We can see if we have helped a user in the past with a problem.
Our Software Running on Windows and Mac
Our tools may query our website to check if a license ID and/or its subscription is valid. No other data than the license ID itself is passed in the website query.
3rd Party Services
Website Access Logs
By default most web hosting companies keep access logs of all website queries. We are currently looking into if the IP address can be anonymized.
Various - Social Share
To increase awareness of our products, we have a social share button at far down right of each page. If you click it, you are taken to a page which loads social sharing widgets from Facebook, Twitter, Google and other. In this particular circumstance where you have elected to share a page on social media, cookies from these social platforms may be loaded through their social sharing widgets.
FastSpring - Sales
Our Windows and Mac software sales are - unless agreed or shown otherwise - run through our reseller FastSpring. During the checkout process you are asked for the necessary information to handle sales. We get a copy of customer data including country, address, company name, person name and email address, so we can provide the license and upgrades. However, we do not receive e.g. credit card number or similar sensitive data.
MailChimp - Newsletter
People can sign up for our newsletter currently being run using the MailChimp service and storage. There you are asked to provide name and email address. We may move our newsletter contact list to other services in the future.
Google YouTube - Embedded Vidoes
We embed videos using the enable privacy-enhanced mode option which adds a no cookies instruction to the video embed code.
Google Analytics - Website Statistics
To improve website functionality, navigation and sales we use Google Analytics + Google Adwords where we have turned off and do not use the following functionality:
- General data sharing with Google products and services.
- Sharing benchmarking data with Google.
- Demographics and interest reports.
- Users metric in reporting.
- Enhanced e-commerce settings.
- Advertising reporting features.
- User-ID across devices.
For completeness here are various general opt-out links that together cover many online services that use, collect or share data about people:
- DAA opt-out program - http://www.aboutads.info/choices/
- NAI opt out program - http://www.networkadvertising.org/choices/
- EDAA opt-out program - http://www.youronlinechoices.eu/
- Google account ad settings - https://www.google.com/ads/preferences/
- Google browser plugin for disabling Google Analytics - http://tools.google.com/dlpage/gaoptout/